Terms of Service

These terms are between [registered legal entity — not yet supplied] (“CallHQ”, “we”) and the organisation that opens a workspace (“you”). If you are accepting on behalf of a company, you confirm you are authorised to bind it.

They take effect when you create a workspace or first use the service, whichever is earlier, and they apply alongside the Acceptable Use Policy, Privacy Policy and, where we process personal data on your behalf, the Data Processing Agreement.

A platform for sourcing business contacts from public records, enriching them, running outreach across email, SMS, LinkedIn and telephone, booking meetings, and tracking the resulting pipeline.

We provide the machinery. We do not provide leads, contact databases, or outreach copy, and we do not act as your agent in contacting anyone. Records are assembled from public sources at your instruction.

Features described as preview, certification-gated or not yet enabled are exactly that. We will not bill you for a capability that is not switched on, and the product states plainly on screen where something is unavailable.

• You are responsible for everything done under your workspace, including by users you invite.
• Keep credentials secure and enable two-factor authentication. Tell us promptly if you suspect misuse.
• Accounts are for the organisation that opened them. Do not resell access or share a seat between people.
• You must be old enough to enter a contract and must not be barred from receiving the service under applicable sanctions or export law.

You decide who to contact, what to say, and whether contacting them is lawful. Specifically, you are responsible for:

• Having a lawful basis for processing the personal data you put into CallHQ.
• The content of every message, call and campaign you send.
• Honouring opt-outs — which the platform enforces technically, but which remain your legal obligation.
• Any account you connect (your own email sending, enrichment or telephony vendor) and its terms.
• Complying with the Acceptable Use Policy. Breach of that policy is a material breach of these terms.

This deserves its own section because it is the clause most likely to be skimmed and most likely to matter.

CallHQ enforces compliance controls — suppression, calling-hours windows, consent gates on recording, a firewall that refuses a send it cannot verify. Those controls reduce your risk. They do not transfer it. We are not your compliance department, we do not review your campaigns, and a send that the platform permits is not a representation that the send was lawful.

If a regulator comes to you about outreach you ran, the responsibility is yours. What we will do is give you the evidence: every send, suppression and decision is logged and exportable.

• Plans and their caps are published on the pricing page. Caps are enforced by the platform, not by honour system.
• Fees are stated in USD and exclusive of VAT or sales tax unless stated otherwise.
• Subscriptions renew each month until cancelled. You can cancel at any time, effective at the end of the paid period.
• We do not refund part-months, except where the law requires it or where we have failed to provide the service.
• While self-serve billing is not switched on, accounts run free. If that changes we will give at least 30 days' notice before charging, and you can cancel in that window without paying anything.
• We may change prices with 30 days' notice, effective at your next renewal.

Your data stays yours. We claim no ownership of the records, content or campaigns you put into CallHQ, and we do not use them to train models or to build a shared contact database.

You can export at any time, in a machine-readable format, without asking us. On termination you keep that right for 30 days, after which we delete your data as described in the Privacy Policy.

We aim to keep the service available and publish live status at the status page. We do not currently offer a contractual uptime guarantee, and we would rather say so than publish a number we have not committed to measuring.

Planned maintenance will be announced in advance where practical. Telephony, email delivery and enrichment depend on third parties whose availability we do not control.

Some capabilities require you to connect your own vendor account. Those vendors' terms apply to your use of them, we are not party to that relationship, and we are not liable for their acts, outages or charges.

Where we engage a vendor on your behalf, it is listed in the sub-processor register.

We own the platform. You own your data. Neither of us gets rights in the other's property beyond what is needed to make the service work.

You grant us only the licence necessary to host, process and transmit your data to provide the service. If you send us feedback we may act on it freely, without owing you anything for it.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither side is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill or data. Our total liability in any 12-month period is limited to the fees you paid us in that period.

We are not liable for regulatory penalties arising from outreach you chose to send, which follows from the compliance section above and is stated here so it is not a surprise.

The service is provided as-is beyond the warranties given in these terms and those implied by law that cannot be excluded.

You can close your workspace at any time.

We may suspend or terminate where:

• you materially breach these terms or the Acceptable Use Policy and do not fix it within 14 days of notice;
• your use presents an immediate legal, security or deliverability risk — in which case we may suspend first and explain immediately after;
• fees remain unpaid 30 days after they were due.

We will not terminate for convenience without at least 30 days' notice and a pro-rata refund of anything prepaid.

We will give at least 30 days' notice by email before any change that materially reduces your rights, and you may terminate without penalty in that window. Minor clarifications take effect on publication with the date at the top updated.

These terms are governed by the law of [governing law — not yet supplied], and its courts have exclusive jurisdiction. Nothing stops either side seeking urgent injunctive relief anywhere it is needed.